Terms & Conditions

TERMS AND CONDITIONS

1. By placing his order the customer accepts our general sales, delivery and payment conditions. Full terms and conditions are available on request.
2. For orders from less than € 95, transport costs of € 9.50 will be added for deliveries in Belgium or Luxembourg, € 12.50 for deliveries in the Netherlands, and € 20 will be added for France. For orders of more than € 95 no transportation costs will be added for deliveries in Belgium. For deliveries to other countries, transport costs will be evaluated individually. The goods always travel at the seller's risk, But in case of damage or missing goods, the buyer must send a statement by registered mail within 5 working days after the delivery. According to Farla Belgium’s chose, the goods will be replaced or repaired without compensation.
3. Warranty "satisfied or refunded" is valid only with the prior written message and within 14 working days for unopened / unused goods, returned in the original packaging, with the pattern of returns and a copy of the invoice. The return transport costs are always borne by the customer. Orders on demand can not be returned.
4. In case that an order is returned to us because of a mistake by the customer (eg. wrong adress), both transport costs, shipping and return, will be deducted from the refund.
   
5. The refund will be returned to the same account from which it was paid.
   
6. The delivery time is for informational purposes and is not binding. It depends on the availability of the stock and the carrier. Exceeding the delivery time is not a ground for the cancellation of the order or for compensation.
7. However, if the shipment does not arrive within 30 days from the date of payment, the customer will be able to cancel the order and receive the payment back.
   
8. If the performance of our obligations is prevented, the performance of the contract will be suspended if the impediment is temporary, and will be declared invalid if the foreclosure is final.
9. All orders must be paid at the time of purchase. However, the buyer is responsible for any loss of the goods. If the buyer does not submit a written complaint within eight working days of the date of shipment, our invoices are considered as being accepted.
10. Prices, images and texts in our website, catalog and promotional leaflets (subject to misprints and calculation errors) are informative and not contractual, as well as gifts (which are not covered by warranty). Prices are fixed at the delivery. You will be contacted if there is a price change. Promotions are valid only while supplies of the goods last.
11. Only one gift per customer per promotion code and while stocks last.
12. Offers are valid for 15 days, the delivery time is for informational purposes.
13. In case of dispute, the Antwerp court has exclusive jurisdiction (this applies to customers and suppliers).